NCA lifts ban on Vodafone

The National Communications Authority (NCA) has lifted the ban imposed on Vodafone Ghana.

Consequently, the company can now acquire new subscribers, sell new SIM cards, port subscribers from other networks to Vodafone and introduce new services, promotions, offers and from all marketing communications.

Ban

The NCA had, on June 6, 2014, placed a ban on Vodafone Ghana from undertaking any of those services as a result of a nationwide outage on the network.

The sanction was to be in place until July 31, 2014 when Vodafone was expected to meet the conditions set for it by the NCA to ensure quality delivery of services. 

NCA

A statement issued by the NCA said as part of conditions required for lifting the ban, the network was to investigate and rectify all issues on its core network, following which the NCA was to conduct a series of tests. 

“These included implementing a permanent fix on its Recharge Platform and ensuring that identified defective equipment was replaced,” it said.

Test results

It said following various actions taken by Vodafone and reported to the authority, the “NCA has since conducted a series of verification tests on the network between June 25, 2014 and July 6, 2014 regarding the remedial measures on the outage that occurred on June 3, 2014”.

The statement said the verification tests proved that Vodafone had met all the requirements to ensure network stability and consumer satisfaction.

It said it was as a result of this that the NCA lifted the ban. 

“It should be noted that the main objective of the ban was to ensure that Vodafone put in place measures to ensure quality and consistent service delivery, and not meant to be punitive,” it said.

The statement said Vodafone had also been advised to ensure that it conducts regular monitoring and maintenance of the network to prevent outages which affect consumer satisfaction and to prevent such an incident from recurring.