Menzgold shuts offices over attacks of staff by customers

Gold trading firm, Menzgold has announced that it has closed its offices today because of intelligence that staff of the company were likely to be attacked by aggrieved customers.

According to the Deputy Head of Communications of Menzgold, Nii Armah Amarteifio the firm had promised to make 'extra value' payments to their customers today per a revised schedule of payment but were forced to depart from the arrangement after receiving reports that most of their staff were being attacked by customers.

According to him, Menzgold was currently engaging with various stakeholders including the Police, Parliament, the military and the leadership of some of their customers to decide on a date to resume payments.

"The point is that we planned paying our customers today," Mr Amarteifio explained in an interview on Joy FM.

"But, yesterday in the evening, we were in a meeting when we start (sic) having information from the various branches that most of our staff members have been attacked by customers and based on that we now decided that if we have to do business or operate today the plan that most customers have had to attack us will not be favourable that is why we decide to shut down today and not operate."

Mr Amarteifio disclosed that the troubled firm had made 'extra value' payments to their customers on Friday, September 28 and Monday, October 1 as scheduled but admitted that not all customers due returns were paid.

He said this resulted in a meeting with the leadership of the customers of Menzgold who expressed reservations about the schedule and asked for a review.

Mr Amarteifioo said: "...We promised paying extra value today because if you could recall when we resumed on the 28th of September we came out with a schedule to pay all of our clients their extra value. What happened is that Friday we paid but unfortunately, we couldn't pay everybody that was due on Friday, so we moved it to Monday to continue payment.

"On Monday, indeed we paid some but we couldn't pay everybody until later in the evening when we had a meeting with the leadership of the customers of Menzgold and they expressed some kind of reservations in terms of the schedule that we brought out which according to them is inconveniencing some of their members".

He said Menzgold, reviewed the schedule and come out with a plan to effect payments today only to receive intelligence that their staff were likely to be attacked.