Stanbic upgrades systems
Stanbic Bank Ghana has upgraded its operating system with the introduction of new and simple processes of transacting business for the mutual benefit of the bank and its customers.
For customers, the system brings enhanced customer experience as Stanbic staff now have access to a system that makes it easier to serve customers and do their jobs.
It will bring about a reduction in the time for processing of documents, create a single view of the customer and eliminate duplication of data, all to the benefit of the client.
The Chief Executive of Stanbic Ghana, Mr Alhassan Andani, was quoted in a statement issued by the bank as saying that under the system upgrade, “with the customer as our most important stakeholder, our aim at Stanbic Bank has always been to deliver world class financial services. This upgrade is the latest on the journey to excellence and the transformation of banking in Ghana”.
Being a member of Africa’s largest banking group, Standard Bank, with affiliates in countries around the world, customers now have access to services of the unified group at the touch of a button as the upgrade will move all of Standard Bank’s ROA operations onto the same platform.
Customers will be issued new account numbers which will be used concurrently with the old numbers for a period of 12 months, thereafter the old number ceases to be operational.
Current stock of cheques reflecting the old account numbers will remain valid till they run out. Thereafter new cheque books will only display the new account numbers.
The Internet banking platform of the bank, for example, has been given a new look which is more user friendly and interactive.
The Group wide programme was initiated in 2008 to replace the multiple core banking systems deployed across Standard Bank Group’s African footprint with a single, standardised solution.
About Stanbic Ghana
Stanbic Bank Ghana is part of the Standard Bank Group, Africa’s largest bank by assets. The group had total assets of R1.694 billion (about US$162 billion) as of 31 December 2013, while its market capitalisation was R209.4 billion (about US$20 billion).
The group has direct, on-the-ground representation in 20 African countries, with almost 560 branches and 1,223 ATMs in Africa, making it one of the largest banking networks on the continent.
Stanbic Bank Ghana provides the full spectrum of financial services, including corporate and Investment Banking and personal and business banking.