Management of Tigo interacts with customers

As part of celebrations to mark the Global Customer Service Week celebrations, management members of Tigo Ghana last week worked in their customer care shops across the country.

The aim of the exercise was to interact with both internal and external customers on the need for continuous improved service delivery.

At separate events including working from the shop and cocktails at the Movenpick Ambassador Hotel in Accra, the management of Tigo responded to various questions and comments by customers.

In an interview with the media,  the Chief Executive Officer of Tigo, Ms Roshi Motman, said customer satisfaction was essential to its business and was at the heart of its operations.

She said the management of Tigo therefore found it important to know the changing needs of customers and offer them the right digital solutions and support.

In response to network coverage, she said the company invested a huge sum of money to build a quality and resilient network to ensure customers get quality network services.

As part of the customer experience week celebrations, the company organised several activities including a health walk, customer clinics and also provided food and drinks to over 300 street girls in the central business district, Accra.